Terms and Conditions of the Perfume VIP Club

Terms and Conditions of the Perfume VIP Club

Last updated: 13/11/2024

1. Definitions

1.1. Subscription Service :

  • Monthly subscription program that provides perfume samples and additional benefits
  • Hereinafter referred to as "VIP Club"

1.2. Subscriber :

  • Natural person of legal age who contracts the service
  • Account holder and person responsible for payment

1.3. Subscription Period :

  • Monthly cycle that begins on the 1st of each month
  • Automatic renewal unless cancelled

2. Service Description

2.1. Subscription Content :

  • 4 perfume samples selected monthly
  • Access to exclusive benefits
  • In-store discounts

2.2. Benefits Included :

  • 15% off storewide
  • 35% off regular sample packs
  • Priority access to new releases
  • Free shipping on subscription orders

3. Prices and Billing

3.1. Pricing Structure :

  • First subscription: €11.99 + shipping costs
  • Regular monthly price: €27.95 (shipping included)
  • Loyalty price (after 6 months): €25.95 (shipping included)

3.2. Billing Process :

  • Automatic charge on the 1st of each month
  • Payment method: credit/debit card
  • Two retries of payment in case of failure (days 2 and 3)

3.3. Prorata and Adjustments :

  • First subscription valid until the end of the current month
  • No additional charge if there are less than 15 days left until the next cycle
  • Proportional charge if there are more than 15 days left

4. Shipping Policy

4.1. Delivery Times :

  • First delivery: 3-7 working days after payment confirmation
  • Recurring deliveries: between the 5th-10th of each month
  • Tracking available for all shipments

4.2. Geographic Coverage :

  • Shipping to the peninsula and the Balearic Islands
  • Exclusions: Canary Islands, Ceuta and Melilla
  • Only shipping address in national territory

4.3. Incidents :

  • Mandatory notification within 48 hours of receipt
  • Free reshipping in case of loss/damage
  • Compensation if the delay exceeds 7 working days

5. Cancellation Policy

5.1. Cancellation Process :

  • Minimum request 5 days before the next payment
  • Available methods:
    • Subscriber Portal (24/7)
    • Email to customer service
    • Telephone during business hours

5.2. Effects of Cancellation :

  • Immediate loss of VIP benefits
  • No refund for the current month
  • Processing pending orders until the end of the cycle

5.3. Right of Withdrawal :

  • 14 calendar days from first subscription
  • Full refund minus shipping costs
  • Form available on the web

6. Modifications to the Service

6.1. Temporary Breaks :

  • Maximum 2 months per calendar year
  • Request 5 days in advance
  • Temporary suspension of benefits
  • Automatic reactivation after requested period

6.2. Subscription Changes :

  • Address modification: up to 7 days before shipping
  • Payment method update: anytime
  • Change of preferences: effective next month

7. Privacy and Data Policies

7.1. Data Processing :

  • GDPR Compliance
  • Purpose: service management
  • Conservation: duration of the business relationship + 5 years
  • No transfer to third parties except by legal obligation

7.2. Communications :

  • Email: Service Notifications
  • SMS: Shipping alerts
  • Newsletter: optional and cancellable

8. Rights and Obligations

8.1. Subscriber Rights :

  • Receive the contracted service
  • Personalized customer service
  • Modification/cancellation according to terms
  • Protection of personal data

8.2. Subscriber Obligations :

  • Timely payment of fees
  • Updated contact information
  • Personal and non-commercial use
  • Incident notification

9. Warranties and Returns

9.1. Satisfaction Guarantee :

  • 30 days warranty on products
  • Free replacement for defects
  • No obligation return on first subscription

9.2. Return Process :

  • Notification within 48h
  • Unused product
  • Original packaging
  • Return costs covered by the company

10. Modifications of Terms

10.1. Changes in Conditions :

  • 30 days notice
  • Right to cancellation without penalty
  • Valid from the communicated date

10.2. Acceptance of Changes :

  • Tacit if the service continues
  • Express for substantial changes
  • Email notification

11. Conflict Resolution

11.1. Customer Service :

  • First instance: customer service
  • Response within 48 working hours
  • Resolution in 15 days maximum

11.2. Mediation and Arbitration :

  • Consumer arbitration system
  • Jurisdiction: courts of the consumer's domicile
  • Applicable legislation: Spanish

12. Rewards Policy

12.1. Points System :

  • Accumulation for purchases and activities
  • Validity: 12 months from obtaining
  • Non-transferable and non-refundable
  • Loss upon unsubscription

12.2. Seniority Benefits :

  • 6 months: automatic reduced price
  • Non-cumulative additional benefits
  • Loss due to cancellation

13. Limitation of Liability

13.1. Scope :

  • Quality of service according to description
  • Product availability
  • Estimated delivery times

13.2. Exclusions :

  • Force Majeure
  • Circumstances beyond control
  • Misuse of service

14. Contact

14.1. Service Channels :

  • Email: [email]
  • Phone: [phone]
  • Schedule: [schedule]
  • Address: [physical address]

14.2. Claims :

  • Online form
  • Written response
  • Maximum term: 15 days

15. Validity

15.1. Entry into Force :

  • From express acceptance
  • Automatic monthly renewal
  • Updated version on web

15.2. Termination :

  • By the will of the parties
  • Breach of terms
  • Termination of service (2 months notice)